Our payment policy is designed for the convenience and clarity of providing cleaning services to our clients. Please familiarize yourself with our payment rules before placing an order and using our services.
PAYMENT METHODS
We have ensured that payment for your goods is easy and secure! Payment for the services provided is made by invoicing our clients to the bank account of LLC “CHELA UKRAINE.”
The invoice is sent to the client in electronic or paper form, depending on the chosen method of communication.
PAYMENT TERMS
The payment must be made within one business day from the date of receiving the invoice. The cost of services and other specified amounts are indicated in the invoice.
PAYMENT CONFIRMATION
After your payment has been successfully processed and thoroughly verified, we will immediately send you an email confirmation of your order. This email serves a dual purpose:
Payment Confirmation: The email is an official confirmation that your payment has been received and processed.
Order Details: The confirmation email also contains complete information about your order, including details about the volume and type of services you have ordered. This ensures you have a clear description of your order for future reference.
Additionally, the order confirmation email serves as a reference point for any inquiries related to issues with the purchase of our services. If you have questions or need assistance, contact our customer support team, and they will be happy to help.
SALES TAX
Depending on your location and the tax laws in your region, you may be liable for sales tax or value-added tax (VAT). The exact amount of tax on your purchase will be automatically calculated during the order process and added to the total payment.
PAYMENT DISPUTES
If you notice or encounter any problems with your payment, we recommend contacting our dedicated customer support team immediately. Your peace of mind is our priority, and we strive to resolve issues related to your payment as quickly as possible.
RETURN POLICY
If you ever find yourself in a situation where a refund is necessary, we want to ensure that the process is transparent and straightforward. To assist you, we have created a comprehensive refund policy, the details of which you can access on our website.
CHANGES TO PAYMENT POLICY
CHELA UKRAINE retains the flexibility to make changes to this Payment Policy as needed. These changes will take effect immediately upon publication on our website. We recommend checking this policy periodically for updates to stay informed about any changes. We appreciate your awareness of our policy changes, as it helps us ensure a seamless and transparent payment process.
CONTACT US
If you have any questions or need assistance, contact our customer support team at ukr@chela.com.ua.
We want to express sincere gratitude for choosing us! Your trust is crucial to us, and we strive to provide you with not only convenient but also secure services.
Sincerely,
CHELA UKRAINE
